Designer on Demand

BY FLATHAUS

Make the right design choice for your home improvement, the first time!

Cut out the costly mistakes with on-demand design advice from expert Interior Designers.

Does a tricky design decision have your progress stalled?

Experience relief as your Designer gets you unstuck and back on track, fast.

Are you worried about choosing the wrong colour, pattern or size?

Your Designer saves you the cost, time and headache of a re-do.

Is there something you regret from your last home improvement?

Put your Designer on "speed-dial" with D.O.D. Say hello to a home you adore.

Welcome to

Designer on Demand

We are a community of professional Interior Designers, providing expert advice that empowers you to confidently take the next step in your home improvement.

Identify your design challenge.

DECIDE WHICH SERVICE SUITS YOUR CHALLENGE.

Our friendly chatbot (Betty) helps you upload your photos & asks all the right questions.

Your Interior Designer gets right to work. No time to lose!

Receive the answers & solutions you need within 1 business day - guaranteed.

Successful home improvements you can't wait to show off!

Catherine B.

"I can't believe I had answers to my questions in less than 2 hours! The advice was exactly what I was looking for and Lana kept my budget in mind. I'm so confident going ahead with changes to the house now. I'll be using all the suggestions.

Amanda V.

"Holy Moly that was easy!!! My designer's feedback was concise and thorough. I received such high-quality value from this service. I'm truly impressed."

Jennifer R.

“What a great service! My Designer provided a very thorough and thoughtful reply. I am already making a list of other questions I could get input on in the future!”

It starts here

Design Services

Determine which level of service you need for each of your design challenges. Then click "Submit Design Challenge".

This or That

$39

Facing a yes/no dilemma that's keeping you up at night? Do you have samples, finishes or fixtures you're having trouble choosing between? Your Designer will tell you which one works best in your space, and why.

YOU'LL RECEIVE:

  • A thorough review of your style, images and details.

  • A comprehensive email outlining your Designer's advice, including full explanations - the "why".

Designer's Eye

$79

Need a couple ideas on how to update your space? Or want your Designer to source your flooring for you? Your Designer will present you with two solutions that will best suit your space, style & budget.

YOU'LL RECEIVE:

  • Everything from "This or That"

  • 2 solutions, ranked by 1st and 2nd choice

  • Images of recommended product

  • Product sources

Complex Conundrum

$149

Some solutions benefit from extra attention. This package includes a 15 min. video call with your Designer. This is perfect for advice on cabinetry layouts, deciding where to place pot lights, or how to update your space.

YOU'LL RECEIVE:

  • Everything from "This or That"

  • 15 minute video or phone call with your Interior Designer

  • A sketch to support the Designer's advice.

  • Images & sources of any recommended product

Your chat

with Betty Bot

Forget long questionnaires! Betty makes it easy + fun to submit your design challenges. Below are details Betty will ask about, some will be relevant and others not so much. You'll be guided step by step, then connected to the Designer that perfectly suits your style & challenge.

You'll Discuss:

Your style preferences

The decision you need to make

If you D.I.Y or hire trades

Your budget considerations

Solutions you've ruled out

Upload Photos of:

Your room. 1-4 (zoomed out)

Your inspiration (think Pinterest)

Products you've already chosen

Products you're considering

Detail shots

Introducing

Your Experts

Vetted - Award-winning - Published - Professional: Our Designers provide attention to detail, strategic design insight and creativity.

LANA LOUNSBURY

Lana holds a Bachelor of Fine Arts and is NCIDQ Certified. Principal at Lana Lounsbury Interiors & Lalou.

SARAH WARD

Sarah has a Bachelor of Applied Interior Design. Principal at Velvet Sweatpants Interior Design.

CLAIRE REIMANN

Claire is an award winning, NKBA Certified Kitchen Designer. Principal at Claire Reimann Kitchen Design.

SASHA BADILLO

Sasha holds a degree in Art Foundation and is a member of the IIDA-NY chapter. Principal at Sasha Marie Interiors.

Sarah G.

"I do a lot of DIY but sometimes I need a second opinion from a professional. Designer on Demand was the perfect service to help answer a few of my design questions and made recommendations that made a big impact in my space. Will definitely be using again."

Nicki r.

"Designer on demand was exactly what I needed for my kitchen update! I am typically very confident in my design choices, but when it came to my kitchen, I needed a nudge. Kitchen finishes are pricey and you need to love them for a long time. Lana told me exactly what I needed to hear and backed up the design decisions with concrete and practical reasons. My kitchen is stunning!! I would still be stuck without Lana's input!

Caroline H.

“When my daughter wanted to repaint her room and the first 2 samples weren’t quite right I contacted the designers with a few pictures of her room and what we were going for and what we’d tried. That evening I had a reply with options that worked. So much time and money saved!”

NEED A HAND?

Our team is here to help

Not sure where to start or what service you need?

Drop us a line and let us know how we can help.

Got Questions?

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Credit: Illustrations by © Lalou Illustrations.

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Designer on Demand

BY FLATHAUS

In case you find yourself with questions,

Here are our frequently provided answers.

"Is the advice worth the cost?"

100% of our customers have said YES!

Your happiness is our priority. If you aren't fully satisfied you'll be refunded the cost of the service.

1. What if I start submitting my challenge and get interrupted. Can I save what I've done and finish later?

Yes. Your progress with Betty (the chatbot) is automatically saved. Next time you engage Betty on that same device she will begin where you left off.

2. If I like working with a certain Designer, can I choose that Designer the next time I want to use the service?

Absolutely! Before checking out Betty Bot will ask you if there's anything else you'd like to tell your Designer. That's the perfect place to request the name of the Designer you'd like to work with. Our team will make sure your challenge goes to that Designer.

3. How does it work if I have multiple challenges and want different services for each one?

Betty will start by asking you about your first challenge. Once Betty is done asking questions about the first challenge, she will ask if you have any more challenges in the same room. If YES: she will ask which service you need, then about your challenge. If NO: she will ask if you have a challenge in a different room. If YES: she will ask which room & service, then about your challenge.

When you've submitted all your challenges Betty will take you to the checkout.

4. When I'm submitting a challenge, how do I re-do one of my answers if I make a mistake?

During the chat you will see a re-do arrow symbol on every question. If you want to change an answer press the re-do arrow and Betty will re-ask that question.

Please note: When you go back to re-do an answer, all subsequent answers will also be erased.

5. What will my Designer need from me in order to help me with my challenge?

Here’s the short list of what to have on hand when you’re ready to submit:
● Photos of your space (1-4)
● Inspiration photos (1-4)
● Photos of the finishes you are considering OR have already chosen (based on where you’re at in your process).
● Dimensions or details about the space, finishes, or furniture, as applicable.
● Which solutions you have already considered and decided against.

6. I’ve sought out advice before... and it failed. Will I get a quality answer, and the answer I need?

In short, yes. The Interior Designers are professionals who actively work in the Interior Design industry, specializing in residential design. They’ve been vetted by Flathaus, and offer their ‘big picture’, emotionally unattached perspective to each challenge they solve.

And, we guarantee satisfaction. We want you to walk away supported, happy, and empowered in the recommendations you receive. If that’s not the case, we’ll make it right.

7. Is the technology hard to use?

We’ve made it easy to navigate the challenge submission process with our chatbot (Betty); Betty takes you through our intake process step by step. It’s a quick and easy to follow process. You can do it from your desktop, or from your phone in the middle of Home Depot.

8. What qualifies as a ‘challenge’?

Great question. We’ve kept the subject matter open, and have created three different levels of support based on how much involvement you require from the designers. One challenge may be choosing between two kinds of tile or flooring... Another may be needing advice on your kitchen layout. Each tier of support we offer allows you to get the amount of input you need to make the right choice, the first time.

9. How long will this take?

Seeing as challenges arise mid-project, and often unexpectedly, it’s our goal to get you a solution ASAP. Because our designers are working professionals, we’ve asked them to touch base with you within one business day after receiving your challenge.

Please note: It's possible you may not receive your answer in one business day if your Designer requests additional information from you. From the moment the Designer receives the additional information, you can then expect your solution by the end of the following business day. Our commitment is to move you through to a solution as fast as we can so you can get back to work.

If a question comes in late on a Friday, we guarantee you’ll hear from your designer by end of day Monday. If your Designer is free + able on the weekend, they’ll get in touch before then. If not, hang tight and you’ll be contacted in the one business day timeline.

Powered by: © Flathaus Solutions. All rights reserved.
Credit: Illustrations by © Lalou Illustrations.

Designer on Demand

BY FLATHAUS

CASE STUDY

Real-life advice from an Interior Designer.